Privacy policy

Background

This Privacy Notice was last updated in April 2026.

We take the privacy of our website users very seriously. We ask that you read this Privacy Notice (“the Notice”) carefully as it contains important information about how we will use your personal information in accordance with the Data Protection Act 2018 or the UK General Data Protection Regulation (“UK GDPR”).

For the purposes of relevant legislation, Thredd is the Data Controller (i.e. responsible for and control the processing of your personal information).

This website is not intended for children, and we do not knowingly collect data relating to children. This website is also not intended to cover personal data processed for recruitment or employment purposes.

Our use of any information we collect about you when you visit this website and use our services will be governed by this Privacy Notice. This Privacy Notice should be read in conjunction with the Terms of Use of this website.

Who we are

Thredd UK Limited is the Data Controller for your data. This means they are responsible for how your data is collected, protected, stored and shared.

Full company details of Thredd are as follows:

Name: Thredd UK Limited
Registered office address: Kingsbourne House, 229-231 High Holborn, London, WC1V 7DA
Company no: 09926803

If you have any questions about this privacy policy or our privacy practices, please email us at [email protected]

Thredd has primary responsibility for the day-to-day processing of your personal data as it collects the data from you and has direct contact with you. As such, they are responsible for the following activities:

Acting as your main point of contact for any data protection related queries via [email protected]
Or by mail to the Data Protection Officer at the above address
Liaising with the Information Commissioner’s Office (ICO), where required.
Responding to data subject requests where required.
Providing you with information about our processing, including this privacy notice.
Ensuring that personal data is processed in accordance with data protection laws.

How we collect your data

Sources of personal data

We collect personal data from you:

Directly, when you enter or send us information, such as when you contact us (including via email) or our ‘get in touch form’, send us feedback, purchase products or services via our website
Indirectly, such as your browsing activity while on our website. In this case, we will collect information indirectly using the technologies explained in the section in our Cookie Policy.

Purposes

We collect your personal data for the following purposes:

Purpose of Processing	Data Types	Lawful Basis
Arrange an instant, custom API demo	Name, Business email, phone, Company, Role, Country, Company BIN Number	Legitimate interest – provision of services we provide
Explore your unique requirements	Name, Business email, phone, Company, Role, Country, Company BIN Number	Legitimate interest – provision of services we provide
Chat with a payments expert about a possible transaction or business relationship with Thredd	Name, Business email, phone, Company, Role, Country, Company BIN Number	Legitimate interest – provision of services we provide
Send you a newsletter	Name, Business email, phone, Company, Role, Country	Consent – by selecting option on ‘get in touch’ form
To send you marketing information	Name, Business email, phone, Company, Role, Country	Consent – by selecting option on ‘get in touch’ form
Customising our website and its content to your preferences https://www.thredd.ai/cookie-policy#ccc-manage-settings	Cookie ID IP Address Browsing history	See the Cookie policy
Website usage information	Pages visited Links clicked Search terms	See the Cookie policy

We may also conduct data processing:

As required by any law or regulation and/or requested by regulatory bodies or law enforcement organisations.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We also collect personal data through Cookies, as explained above. Please see the Cookie policy for more information.

Automated decision making

We do not make any automated decision-making or profiling using your personal information

Sharing your data

Your information may be disclosed to any or all the following:

As necessary in order to investigate, respond to, and address any issues or complaint raised by you;
As otherwise required to enforce the terms of any contract between you and us or comply with legal or regulatory obligations or requests, such as with regulatory organisations;
Auditors, contractors or other professional advisers of Thredd; or
As otherwise stated, when your information was provided or collected.

We require all third parties that we are responsible for to respect the security of your personal data in accordance with legal requirements under the UKGDPR. Additionally, we do not allow third parties to use your data for purposes other than those we have specified.

Thredd cannot be responsible for the privacy policies/notices and practices of other non-Thredd websites, even if you accessed the third-party website using links from our website, or you linked to our website from a third-party website.

Marketing and opting-out

We will only contact you by email about our work if you have asked us to do so. If you have changed your mind and would prefer us not to contact you, then you can opt out at any time.

You have the right to opt out of receiving marketing communications at any time by:

contacting us at [email protected]
using the ‘unsubscribe’ link in emails.

Storing your data

We will only retain your personal data for as long as necessary to fulfil the purposes we have collected it for (as outlined above), or as long as we are required to maintain it by law. We will retain your personal data in line with the following:

Purpose of Processing	Data Types	Retention Period
Arrange an instant, custom API demo	Name, Business email, phone, Company, Role, Country, Company BIN Number	Duration of the association
Explore your unique requirements	Name, Business email, phone, Company, Role, Country, Company BIN Number	Duration of the association
Chat with a payments expert about a possible transaction or business relationship with Thredd	Name, Business email, phone, Company, Role, Country, Company BIN Number	Duration of the association
Send you a newsletter	Name, Business email, phone, Company, Role, Country	Duration of the association
To send you marketing information	Name, Business email, phone, Company, Role, Country	Duration of the association
Customising our website and its content to your preferences https://www.thredd.ai/cookie-policy#ccc-manage-settings	Cookie ID IP Address Browsing history	See the Cookie policy
Website usage information	Pages visited Links clicked Search terms	See the Cookie policy

International data transfers

As required by law, we will take all steps reasonably necessary to ensure that information about you is treated securely and in accordance with this notice; We may transfer your personal information within Thredd. We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data.

Thredd has in place controls with any third parties required to process your personal data including but not limited to Controller to Processor agreements, International Data Transfer Agreement (ITDA), where applicable and contractual terms including all standard security requirements.

Your rights

Under certain circumstances, you may have certain rights under data protection laws in relation to your personal data which are as follows:

Request access to your personal data – This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of your personal data – This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data – This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Object to processing of your personal data.
Request restriction of processing your personal data – This enables you to ask us to suspend the processing of your personal data in specific circumstances.
Request transfer of your personal data to you or to a third party – We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Right to withdraw consent, where consent has been given to the processing. Please see the ‘Marketing and opting out’ section above for more information.

You can write to us to request access to your personal information and other rights at:

Name: Thredd UK Limited
Registered office address: Kingsbourne House, 229-231 High Holborn, London, WC1V 7DA
Email: [email protected]

We will require proof of your identity before responding to any request from you. In addition, if you have any enquiry about this Privacy Notice or data protection practices, please contact us at the above address.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Thredd has a number of Data Security controls in place. These include;

Encryption of Data
Access Segregation
Secure Storage
Access Authorisation
Technical controls including but not limited to Firewalls, Networking Controls and Secure Processing controls

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Complaints

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.

To exercise your other rights, please see the ‘Contact Details’ section below

Keeping your details up to date

Additionally, if any of the information that you have provided to us changes, please let us know the correct details by sending an email to [email protected]

where we have the facility to log in to the website and update any user details.

Contact details

If you have any questions about this Privacy Notice or our privacy practices, please email us at [email protected]

We may change this Privacy Notice from time to time. You should check this notice occasionally to ensure you are aware of the most recent version that will apply each time you access the Website.

These terms shall be governed by and construed in accordance with the laws of England and you, and we agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Changes to the privacy policy

We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access the website, or we will inform you via our website or other means of contact such as email.